Welcome to our FAQ section, where we answer your most common questions about our premium surf and adventure gear. Whether you’re gearing up for your next wave or trail, we’re here to help!
About Our Products
What types of products does Rip Curl offer?
We specialize in high-quality surf and adventure gear including backpacks, bags, beach accessories, beanies, belts, boardshorts, caps, hats, hoodies, jackets, jeans, and more. Our products are designed for those who live for the outdoors and water sports.
Are Rip Curl products suitable for both men and women?
While our current collection focuses primarily on men’s clothing, footwear, and accessories, many of our unisex items like backpacks, beanies, and beach accessories are perfect for all adventurers.
How do I choose the right size for Rip Curl clothing?
Our sizing follows standard US measurements. For the perfect fit, we recommend checking our detailed size charts available on each product page. If you’re between sizes or unsure, consider sizing up for a more comfortable fit.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I modify my order after placing it?
We process orders quickly to get you your gear ASAP. If you need to modify an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries (excluding some Asian and remote regions). Our global delivery ensures you can take the Rip Curl spirit wherever your adventures lead.
What are my shipping options?
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process all orders within 1-2 business days. During peak seasons (summer or holidays), please allow an additional day for processing. You’ll receive tracking information as soon as your order ships.
Are there any additional fees for international orders?
All customs fees and import taxes are the responsibility of the recipient. We declare the full value of all shipments for customs purposes.
Returns & Exchanges
What is your return policy?
We offer returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer service at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the desired item. This ensures you get your correct item as quickly as possible.
Account & Customer Service
How do I contact customer service?
Our team of surf and outdoor enthusiasts is happy to help! Email us at [email protected] for any questions about your order, products, or adventures.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. We strive to respond to all emails within 24 hours.
Where is Rip Curl Clothing based?
Our headquarters is located at 4678 Sundown Lane, Austin, TX 78701, USA. We’ve been equipping adventurers since 1969!
Still have questions? Don’t hesitate to reach out – we’re always happy to help fellow adventurers gear up for their next journey!